RentCroo PH — Lessor Master Services Agreement (MSA)
Effective Date: July 2026 | Version: 1.0 (Philippine E-Commerce & BIR Revenue Regulation Compliant)
1. Preamble and Scope of Agreement
This Lessor Master Services Agreement ("MSA" or "Agreement") constitutes a legally binding contract between RentCroo Technologies PH ("RentCroo", "Platform", "We", "Us") and the registered individual or commercial inventory owner ("Lessor", "Owner", "You").
By completing your Lessor onboarding, checking the agreement consent box, or listing items for rent on RentCroo PH, you agree to all covenants, obligations, tax requirements, and fee structures defined herein.
2. BIR COR Form 2303 & Tax Compliance Obligations
Pursuant to Philippine tax laws, including BIR Revenue Regulations No. 16-2023, the TRAIN Law (RA 10963), and the Ease of Paying Taxes (EOPT) Act (RA 11976) governing electronic marketplace operators:
- Mandatory Tax Identification: Lessors must provide a valid Tax Identification Number (TIN) and submit an official copy of their BIR Form 2303 Certificate of Registration where applicable. Individual lessors operating commercial rentals must comply with appropriate BIR registration requirements.
- Withholding Tax Compliance: RentCroo is legally mandated to withhold applicable 1% withholding taxes on gross remittances to digital marketplace sellers/lessors whose annual gross receipts exceed statutory thresholds, and remit such taxes to the Bureau of Internal Revenue.
- Lessor Revenue Reporting: Lessors are solely responsible for filing their income tax returns declaring all rental earnings generated through the Platform.
- Verification Requirement:RentCroo reserves the right to hold payouts, suspend inventory listings, or restrict active rentals until an Owner's tax registration details are submitted and verified.
3. Lessor & Platform Responsibilities
💼 Lessor Responsibilities
- Ensure listed items are clean, fully operational, safe, and accurately described.
- Complete required possession-confirmation procedures at handover.
- Record photo/video condition documentation during handover and return.
- Honor confirmed bookings and maintain updated availability schedules.
🌐 Platform Responsibilities
- Provide marketplace technology, discovery, and booking management tools.
- Process digital payments and administer transaction security-deposit holds.
- Disburse eligible payouts to Lessor accounts following successful conclusion of the rental inspection period.
- Review damage, non-return, and dispute claims in accordance with platform policies.
4. Service Commission, Commercial Terms & Payouts
- Base Commission: RentCroo applies a standard 10% platform service fee deducted from the base listed daily/hourly rental rate upon transaction completion.
- Priority Surge Bookings: When an expedited or surge booking is placed on high-demand dates, RentCroo applies a 25% platform fee on the surge premium amount, with 75% of the premium credited directly to the Lessor.
- Payout Timing: Eligible lessor earnings are credited to the designated bank or e-wallet account within 24 hours after the 24-hour Return Inspection window closes without active claims.
5. Handover Documentation, Security Deposits & Claims
RentCroo administers security deposit holds where applicable for transactions. Lessors must inspect returned items within 24 hours of drop-off.
- Damage & Loss Claims: If an item is returned damaged, incomplete, or late, Lessors may submit a claim through their account dashboard with supporting condition documentation.
- Deposit Resolution: RentCroo reviews available transaction documentation and condition evidence provided by both parties to determine applicable deposit deductions or releases.
- Administrative Determination: RentCroo Operations retains authority under platform policies to determine valid claim amounts, repair allowances, or deposit disbursements.
6. Term, Suspension & Termination
RentCroo reserves the right to suspend or terminate a Lessor's account, delist inventory, and hold pending settlements under any of the following conditions:
- Submission of fraudulent, forged, or invalid business or tax documents.
- Attempting off-platform transactions to circumvent platform fees or protections.
- Listing prohibited, hazardous, counterfeit, or stolen items.
- Repeated unfulfilled confirmed bookings or failure to honor agreed rental schedules.